Contract manager

Installation & Service Manager / Contracts Manager

Milton Keynes | Full-Time | Permanent | Competitive Salary

MK Personnel Solutions are excited to be recruiting for an experienced Installation & Service Manager to join a well-established and growing company based in Milton Keynes.

This is a senior-level opportunity suited to candidates with strong experience in service contracts, maintenance operations, installation project management and subcontractor management.

You will be responsible for developing and driving a profitable service, maintenance and installation strategy, managing subcontractor networks across the UK, and overseeing projects from sales order through to client sign-off.

The Role – Installation & Service Manager

This is a commercially focused and operational leadership role with full responsibility for the performance and profitability of service, maintenance and installation contracts.

Key Responsibilities:

• Develop and implement a strategy to drive profitable growth across service, maintenance and installation operations
• Work closely with UK Sales to increase revenue from service and maintenance contracts
• Generate profitable sales of service/maintenance agreements to key customers
• Develop and manage a UK-wide network of subcontractors
• Full responsibility for service and installation contracts from order receipt to client completion
• Manage subcontractor performance, compliance and training requirements
• Project manage national roll-out installation programmes
• Conduct site surveys and prepare installation specifications
• Negotiate pricing and manage cost control
• Liaise with site contacts and internal sales teams
• Develop and implement call-out procedures for service contracts
• Produce monthly performance and cost analysis reports
• Support overseas subsidiaries and distributors with technical service networks where required

Key Performance Measures:

• Service and maintenance costs versus sales revenue
• Installation costs versus sales revenue
• On-time project completion (required vs actual)
• Service call-out response performance
• Monthly operational and financial reporting

Experience & Qualifications Required:

• 5–10 years’ experience in a similar Service Manager, Contracts Manager, Installation Manager or Maintenance Manager role
• Proven sales experience of service and maintenance agreements
• Experience outsourcing and managing subcontractors
• Strong project management background
• Experience liaising directly with customers and site contacts
• Knowledge of on-site Health & Safety regulations
• Ability to read and interpret site drawings and specifications
• CITB certification
• Full clean driving licence
• Strong IT skills including Microsoft Office and Excel

Personal Profile:

• Professional and highly organised
• Strong communicator with excellent negotiation skills
• Confident managing external contractors and internal stakeholders
• Commercially aware and performance driven
• Able to work under pressure in a fast-paced environment
• Dynamic, energetic and solutions-focused
• Positive and proactive mindset

This is an excellent opportunity for an experienced Installation Manager or Service Contracts Manager looking to join a growing business with real responsibility and impact.

Apply today to be considered.